Insurance
IT Support for Insurance Agencies and Brokers
You sell cyber liability cover. The application form you hand clients is the same one your own carrier will hand you.
What Does IT Support for Insurance Agencies Involve?
IT support for insurance agencies covers protecting non-public personal information, keeping access to agency management and carrier systems reliable, and meeting the information security program requirements most states now impose on licensees. It includes access control, encryption, incident response planning, vendor oversight and the records retention that both regulators and carriers expect.
Netlogic supports independent agencies and brokerages across New Hampshire and Massachusetts, including producers working remotely across multiple carrier portals.
The problem
Pressures Specific to Agencies
A Written Security Program Is Now Required
Most states have adopted data security legislation requiring licensees to maintain, document, and review an information security program.
Carrier Portals Multiply Credentials
Every carrier has its own portal, its own password rules, and its own session behavior, which is how password reuse takes hold.
You Are Underwritten Too
Your own cyber liability renewal asks about MFA, backups, endpoint detection, and training. Weak answers raise premiums or lose cover.
Producers Work From Everywhere
Client data reaches home offices, cars, and personal phones, which is a control problem rather than a policy one.
Requirements
The Frameworks We Work To
- NAIC Insurance Data Security Model LawAdopted across most states including New Hampshire: a written program, risk assessment, incident response, and board-level reporting.
- GLBA Safeguards RuleProtection of non-public personal information, which applies to agencies as financial institutions.
- State insurance department requirementsLicensing-linked obligations on data handling, retention, and breach notification.
- Cyber liability underwriting standardsThe controls your own carrier requires as a condition of cover, which increasingly exceed the regulatory minimum.
Environment
Systems in a Typical Insurance Environment
These are the platforms a insurance environment typically runs on. We support the network, servers, endpoints, identity, and backup underneath them, and we coordinate with the software vendor when a problem turns out to be theirs. We do not administer the applications themselves.
- Agency management systems
- Carrier portals and rating platforms
- Document and policy archives
- Single sign-on and password management
- Encrypted client communication
- E-signature workflows
- Microsoft 365 with retention
- Endpoint detection and response
Where we start
The Services That Matter Most Here
Every engagement begins with an assessment, but in this sector the work usually concentrates in these areas.
Common questions
Insurance IT Questions
What does the NAIC Model Law require us to have?
In broad terms: a written information security program based on a documented risk assessment, designated responsibility for it, access controls, and encryption for non-public information, an incident response plan, oversight of third-party providers, and periodic reporting to your board or senior management. The specific wording depends on your state’s adoption.
Can you help with our cyber liability application?
Yes. Those applications ask specific technical questions about multi-factor authentication, backup, endpoint protection, email filtering, and training. We can confirm what is actually in place, correct anything answered optimistically, and close gaps before renewal, since a materially inaccurate answer can affect a claim.
How do you manage access across many carrier portals?
With a business password manager and, where the carrier supports it, single sign-on. The aim is to eliminate reused and shared credentials, make access removable when a producer leaves, and give you a record of who could reach what.
Where we deliver this
Insurance IT Support Across New Hampshire and Massachusetts
On-site from our Nashua office, with day-to-day support delivered remotely because it resolves most issues faster than a visit would.
Talk to Someone Who Has Worked in Insurance
Start with a free IT assessment. We review where you stand against the requirements above, explain the risks in plain English, and give you a written roadmap to keep, whether or not you engage us.