Financial Services
IT Support for Banks, Credit Unions, and Financial Firms
Your examiner will not ask whether you have security. They will ask you to evidence it, in the format they expect, for the period under review.
What Does IT Support for Financial Institutions Involve?
IT support for financial institutions centers on demonstrable control: protecting customer financial information, evidencing that protection to examiners, and preventing the fraud that targets money in motion. It covers access management, encryption, monitoring, incident response planning, vendor due diligence, and the documentation that makes each of those auditable.
Netlogic supports community banks, credit unions, and advisory firms across New Hampshire and Massachusetts, with controls mapped to the frameworks their regulators actually use.
The problem
Where Financial Firms Get Caught Out
Business Email Compromise
Wire fraud rarely involves breaking encryption. It involves a convincing email and a payment process with no second channel of verification.
The Examination Cycle
Controls that exist but were never documented become findings. Evidence has to be generated continuously, not reconstructed the week before.
Vendor Due Diligence, Both Ways
You are assessed by your regulator and by your own clients, while being expected to assess every vendor you use.
Retention and Discoverability
Records must be retained, searchable, and produced on request, including communications people forget are records.
Requirements
The Frameworks We Work To
- GLBA Safeguards RuleThe written information security program, risk assessment, access controls, encryption, and incident response the rule requires.
- FFIEC guidanceControl expectations aligned to the handbooks and the Cybersecurity Assessment Tool your examiners work from.
- SEC and FINRA obligationsFor registered advisers and broker-dealers: recordkeeping, communications retention, and cyber incident reporting.
- SOC 2 readinessIncreasingly requested by institutional clients and partners as a condition of doing business.
Environment
Systems in a Typical Financial Services Environment
These are the platforms a financial services environment typically runs on. We support the network, servers, endpoints, identity, and backup underneath them, and we coordinate with the software vendor when a problem turns out to be theirs. We do not administer the applications themselves.
- Core banking and processor connectivity
- Microsoft 365 with retention and eDiscovery
- Secure client file exchange
- Multi-factor and conditional access
- Encrypted email and archiving
- Endpoint detection and response
- Privileged access management
Where we start
The Services That Matter Most Here
Every engagement begins with an assessment, but in this sector the work usually concentrates in these areas.
Common questions
Financial Services IT Questions
Can Netlogic help us prepare for an examination?
Yes. We map your existing controls against the framework your examiner uses, identify the gaps, close them, and assemble the evidence in a form that can be handed over. The work that matters is usually documentation and access review rather than new technology.
How do you reduce the risk of wire fraud?
Technically, through email authentication, anti-impersonation policies, multi-factor authentication, and alerting on suspicious mailbox rules. Procedurally, by insisting that payment instruction changes are verified through a second channel. Most successful wire fraud defeats technology by exploiting a process gap, so both halves are necessary.
Do you sign agreements covering confidentiality and data handling?
Yes. We work under confidentiality and data-handling terms appropriate to regulated financial data, and we expect to be included in your vendor due diligence process like any other critical supplier.
Where we deliver this
Financial Services IT Support Across New Hampshire and Massachusetts
On-site from our Nashua office, with day-to-day support delivered remotely because it resolves most issues faster than a visit would.
Talk to Someone Who Has Worked in Financial Services
Start with a free IT assessment. We review where you stand against the requirements above, explain the risks in plain English, and give you a written roadmap to keep, whether or not you engage us.