Case study
Modernizing IT Infrastructure for a Law Firm
A law firm needed to move off aging infrastructure without interrupting client work or weakening a confidentiality obligation that is professional, not just contractual.
- Sector
- Legal
- Engagement
- Managed IT services and cloud migration
- Platform
- Microsoft 365, Teams, SharePoint, and OneDrive
- Handover
- Coordinated transition from a previous provider
Background
The Problem
The firm wanted to move to a secure, cloud-based environment: reduce operational risk, improve how attorneys collaborate, and be able to evidence compliance with the standards the legal sector works to.
There was an added constraint. The firm was already working with another IT provider, so the transition had to be coordinated rather than abrupt, with nothing lost in the handover and no interruption to client matters.
The work
What We Delivered
Comprehensive Microsoft Cloud Assessment
- Conducted a full review of existing systems and workflows.
- Identified gaps in security, compliance, and performance.
Managed IT Services Implementation
- Delivered a structured onboarding process, including knowledge transfer and configuration of the infrastructure and Microsoft 365 services we took on.
- Established proactive monitoring through our Helpdesk, Professional Services Team, and Network Operations Center.
Stabilization and Transition
- Coordinated with the client’s previous provider to ensure a smooth handoff.
- Implemented best practices for data integrity and uptime during migration.
Security and Compliance Enhancements
- Applied advanced security policies aligned with legal industry requirements.
- Enabled multi-factor authentication and conditional access for sensitive data.
Collaboration and Productivity
- Configured Microsoft Teams, SharePoint, and OneDrive for secure document sharing.
- Provided training and documentation for attorneys and staff to maximize adoption.
Outcome
The Results
Less Downtime
Continuous monitoring and proactive support minimized interruptions to fee-earning work.
Secure Remote Access
Attorneys gained secure remote access to case files and collaboration tools.
Compliance Confidence
Controls were implemented to meet confidentiality and regulatory obligations.
A Clean Handover
Coordination with the outgoing provider meant nothing was lost in the transition.
In their words
What the Client Said
How it was built
Approach and Architecture
- PlatformMicrosoft 365 with Teams, SharePoint Online, and OneDrive for Business.
- Access controlMulti-factor authentication and conditional access on sensitive data.
- Support modelHelpdesk, Professional Services Team, and Network Operations Center monitoring.
Services used
The Work Behind This Engagement
Delivered from our Nashua office. See where else we work on our service area page.
Recognize Any of This?
If your organization is running something important on manual steps, start with a free IT assessment. We review what you have, rank what is worth fixing, and give you a written roadmap to keep.