In today’s fast-paced digital landscape, businesses rely heavily on Microsoft 365 to streamline operations, enhance productivity, and drive growth. However, maximizing the potential of Microsoft can be challenging without adequate support and guidance. That’s where My365 Support Offerings come into play, offering a wide range of options tailored to meet the diverse needs of businesses. Let’s delve into the various support options available and how they can empower organizations to harness the full capabilities of My365.

Summary of My365 Support Options

Non-Live Support

Providing assistance without real-time interaction.

• Ask Monty SOS: Quick assistance for urgent queries.
• My365 Partner Center / My365 Learn: Access to a wealth of resources and learning materials.
• Viva Engage (My365 Community): Engage with peers and experts in the My365 community.
• Microsoft Team’s Messaging: Direct communication with support teams.
• Support Phone Number: Traditional phone support for immediate assistance.

Done-For-You

Hands-on assistance for various My365 configurations and setups.

• All the Baseline Builder steps: Comprehensive setup following best practices.
• DLP & Sensitivity Labels: Enhancing data security and compliance.
• SharePoint Intranet site: Building a centralized hub for collaboration.
• Defender for Business & Endpoint Manager configurations: Strengthening endpoint security.
• Migration to Modern Authentication: Transitioning to more secure authentication methods.

Screen-Share Options

Interactive support via screen sharing.

• Support by Topic: Targeted assistance based on specific needs.
• Training Requests: Guided training sessions tailored to requirements.
• Discovery Call: Exploratory sessions to identify challenges and solutions.
• Client Facing Calls: Direct engagement with clients for problem-solving.
• Sales / Development Calls: Support during sales and development processes.
• Specialty Consultation: Expert advice on specialized topics.

Project Support & Options

Assistance with My365 projects and implementations.

• Power Platform Projects: Building custom solutions with Power Platform.
• Custom Apps, Workflows & Reporting: Tailored applications and workflows for unique requirements.
• Dynamics 365 Projects: Implementing Dynamics 365 solutions for CRM and ERP.
• Teams Voice Implementation: Integrating Teams for seamless communication.
• Hybrid Active Directory Configurations: Configuring hybrid AD environments for flexibility.
• Migrations for File and/or Email: Smooth transitions to modern environments.

 Microsoft Support and Ticket Help

Guidance on managing support tickets effectively and expert help in addressing Microsoft Support queries.

• Ticket Assistance: Guidance and options for managing support tickets effectively.
• Microsoft Support: Help with answering Microsoft Support

Training for End-Users

Empowering end-users with the knowledge to utilize My365 effectively.

• Teach end-users to use new applications: Ensuring smooth adoption of new tools.
• Increase adoption of new tools: Driving user engagement and productivity.
• Answer remedial questions: Providing timely support for basic queries.
• Certifiable Answers from experts: Ensuring accurate and reliable information.

Training for Technical Staff

Equipping technical teams with the expertise to manage My365 environments proficiently.

• Support Microsoft with ease: Streamlining support processes for Microsoft environments.
• Understand Microsoft at the highest level possible: In-depth understanding of My365 ecosystem.
• Become an expert like us: Empowering teams to become proficient My365 administrators.

Microsoft Content Requests

Assistance with creating and managing Microsoft-related content.

• Utilize Copilot to form documentation for clients: Leveraging tools for efficient content creation.
• Build internal documents for your staff: Creating internal resources for knowledge sharing.
• Create outbound content for prospects: Developing marketing materials to showcase expertise.

My365 Insiders

Exclusive access to content and programs for My365 insiders.

• Participation in My365 programs that are new: Early access to innovative programs and offerings.
• Help create our processes with us: Collaborative involvement in shaping My365 support processes.
• Mold together Microsoft support options with us: Contributing to the evolution of My365 support offerings.

My365 Extended Programs

Specialized programs catering to diverse needs.

• Certification Program: Formal certification to validate My365 expertise.
• Fully Managed Program: Comprehensive support for ongoing management of My365 environments.
• Netlogic Connect: Networking opportunities and community engagement.
• More Coming: Continuous innovation to meet evolving needs.

Demo Experiences

Access to demo environments for immersive learning and sales experiences.

• Sell with our demo experience: Utilizing demo environments to showcase My365 capabilities.
• Learn through the demo experience: Hands-on learning through interactive demos.
• Build your own demo experience: Customizing demo environments to specific requirements.
• Understand why to have a demo tenant: Highlighting the importance of demo environments for training and sales purposes.

 Embrace My365 Support Offerings

My365 Support Offerings provide a comprehensive suite of options to assist organizations in maximizing the value of their My365 investments. Whether it’s non-live support, hands-on assistance, project support, training, or access to exclusive programs, businesses have access to a wealth of resources to address their unique needs. By leveraging these support options effectively, organizations can enhance productivity, drive innovation, and stay ahead in today’s competitive landscape.