In today’s fast-paced digital world, IT support has become an essential component of any business. Every organization, regardless of its size, relies on technology to run its operations efficiently. It’s not just about having the latest hardware and software but also ensuring that they’re always up and running. This means IT support is a critical aspect of any business. The question you may be asking is: should you hire internal staff or outsource IT support?
Outsourcing IT support can be cheaper than hiring internal staff and just as reliable. Here are our top reasons for looking into outsourcing all or part of your IT Department.
- Reduced Labor Costs:
The primary advantage of outsourcing IT support is that it reduces labor costs. Hiring full-time internal IT staff can be expensive especially in tight labor markets like today. You need to pay salaries, taxes, and benefits, which can add up quickly. By outsourcing IT support, you can eliminate these costs and pay a fixed fee for the services you need. This means that you only pay for what you use, which can save you a significant amount of money in the long run. You also have predictable costs and don’t need to worry if your IT person is about to leave as you now have a team of IT technicians at your fingertips.
- Access to Expertise:
Outsourcing IT support gives you access to a team of experts who have a wealth of knowledge and experience in various areas of IT. They have specialized skills that may be difficult or expensive to find in an internal IT team. With outsourcing, you can access a team of experts who are dedicated to providing the best possible service to your organization. They can help you with everything from network management to cybersecurity, without the need for expensive training or hiring additional staff. This is also important for Microsoft 365 where tools and features are changing everyday!
Outsourcing IT support allows you to scale your IT needs up or down quickly and easily. This is especially important for businesses that experience seasonal fluctuations in demand. With an internal IT team, you may need to hire additional staff during peak periods, which can be costly and time-consuming. With outsourcing, you can adjust your IT support needs to match your business requirements and pay only for what you use.
- Reduced Downtime:
IT issues can cause significant downtime, which can impact productivity and profitability. By outsourcing IT support, you can ensure that issues are resolved quickly and efficiently, reducing downtime and minimizing the impact on your business. Outsourcing providers have service level agreements (SLAs) that guarantee a certain level of uptime and response times, which ensures that your IT issues are resolved promptly.
- Focus on Core Business:
Outsourcing IT support allows you to focus on your core business activities, without the distraction of managing IT operations. This can help you to increase productivity and profitability by allowing you to focus on your strengths. By outsourcing, you can leave the IT support to the experts and focus on what you do best – running your business.
So, if you’re looking for a way to reduce your IT costs while maintaining a high level of service, outsourcing IT support may be the solution you need. Netlogic Computer Consulting has provided outsourced IT since 2005 for SMBs and Nonprofits across NH, MA, RI, and the entire US since 2005. Give us a call today to see how we can help you save money while improving your technology. Our friendly U.S. based staff are ready to help!